Reorganize for Resilience: Putting Customers at the Center of Your Business (2001)

  Reorganize for Resilience: Putting Customers at the Center of Your Business (2001)

Reorganize for Resilience: Putting Customers at the Center of Your Business (2001)

Spuneți-vă părerea!

Ofertele pentru produsul

 

Spuneți-vă părerea!Informaţii magazin

Reorganize for Resilience: Putting Customers at the Center of Your Business

241,00 RON
Detalii de livrare la magazin
spre magazin »
karte.ro
Descrierea produsului
Genul Afacere, Economie, Limbi străine

Ați găsit greşeli în descrierea produsului? Vă rugăm să ne trimiteți o notificare!

In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer-focused, " but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid "silos" they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and increasing profitability by immersing themselves in the lives of their customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaborators. Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience: - Coordination: Connect, eradicate, or restructure silos to enable swift responses. - Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions. - Clout: Redistribute power to "bridge builders" and customer champions. - Capability: Develop employees' skills at tackling changing customer needs. - Connection: Blend partners' offerings with yours to provide unique customer solutions.
Păreri
Intrebari&Raspunsuri

Prețurile și informațiile de pe paginile noastre sunt furnizate de magazinele partenere și au caracter informativ, unele erori pot apărea. Imaginile produselor au caracter informativ, uneori pot include niște accesorii care nu sunt mereu incluse în pachetul de baza. Informațiile aferente produsului (imagine, descriere, preț) se pot schimba fără notificare prealabilă. Compari.ro nu își asumă responsabilitate pentru eventualele greșeli.