lt;p gt;"Hey, if you read only one 'management' book this decade... I'd insist that it be lt;i gt;Crucial Confrontations lt;/i gt;. "--from the foreword by TOM PETERS lt;/p gt; lt;p gt;"Revolutionary ideas... opportunities for breakthrough... " -- STEPHEN R. COVEY, author of lt;i gt;The 7 Habits of Highly Effective People lt;/i gt; lt;/p gt; lt;p gt;. . ". unleash the true potential of a relationship or organization and move it to the next level... "-- KEN BLANCHARD, coauthor of lt;i gt;The One Minute Manager lt;/i gt;(R) and lt;i gt;The Secret: What Great Leaders Know--and Do lt;/i gt; lt;/p gt; lt;p gt;"The most recommended and most effective resource in my library. "-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada lt;/p gt; lt;p gt; "Brilliant strategies for those difficult discussions at home and in the workplace... "--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition lt;/p gt; lt;p gt;"This book is the real deal... Read it, underline it, learn from it. It's a gem. "-- MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired) lt;/p gt; lt;p gt; lt;DIV ALIGN=CENTER gt; lt;b gt; NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME! lt;/b gt; lt;/div gt; lt;/p gt; lt;p gt;Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems. lt;/p gt; lt;p gt;New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, lt;i gt;Crucial Confrontations lt;/i gt; teaches skills to increase confidence in facing tough issues. Learn to: lt;/p gt; lt;ul gt; lt;li gt;Permanently resolve failed promises and missed deadlines lt;li gt;Transform broken rules and bad behaviors into productive accountability lt;li gt;Strengthen relationships lt;i gt;while lt;/i gt; solving problems lt;/ul gt;