What differentiates business people from business professionals? Many individuals invest in their careers yet have no clue how to set themselves apart from their competition. Business Etiquette: 101 Ways to Conduct Business With Charm Savvy reveals both the unwritten and unspoken rules of success. It gives new hires and seasoned professionals alike those rather effortless strategies for climbing that slippery ladder of success. You'll learn appropriate ways for: Introducing two people whose names you've forgottenDetermining when to send an e-mail vs. a "snail mail" follow-up Managing coworkers who drop in your office on a moment's noticeBeing put on the spot in a meetingPlaying the corporate hierarchy game with your boss and other higher-upsDealing with international hosts, colleagues and customers.